Design thinking e gestão de pessoas contribuição do método para a construção de objetivos estratégicos nas organizações públicas

Abstract

Design Thinking is a method that is based on understanding user needs to create effective and innovative solutions. This approach has been widely used in the private sector, however, it has also been adopted in the public sector in order to improve its efficiency, effectiveness and effectiveness indicators. This study aims to understand the potential of Design Thinking within the Public Sector. To achieve this, we sought to conceptualize the method based on the researched literature; compare what has been written about you; describe the Design Thinking methodology; address the applicability and convenience of the aforementioned methodology to the public sector, especially in the field of people management. The study is a bibliographical review, which consists of the collection of secondary data, whose bibliographical survey was carried out through (i) a time frame in the last twenty years, according to the date of publication of the research, that is, from 2003 to 2023, except for classic works on the subject; (ii) full text available in electronic format, free of charge and written in Portuguese, Spanish, French or English; (iii) presence of the search term “Design Thinking”; “people management” and “public sector” in the title; and (iv) be compatible with at least one of the research objectives, that is, to contemplate the possible scenarios of Design Thinking in the field of people management in the public sector. It is therefore considered that in people management, Design Thinking can be beneficial in offering solutions to a wide range of challenges.